For RFQ/RFP specific enquiries, please send a message through the dedicated messaging service (to know how, click here)
If you have any technical questions or problems related to using the e-Procurement Portal, please contact the Helpdesk at:
Middle East Regional Phone Number, available (7am to 4pm Riyadh Time) Sunday to Thursday: 009718008363377
For Global Phone Numbers, Click here
The Helpdesk will be available to receive calls during the above-mentioned time throughout the tender live period.
However, it is unrealistic to expect that enquiries on the operation of the system received less than seventy-two (72) hours prior to Bid Submission deadline can be resolved. No commitment or obligation can be given by the ePP Helpdesk to any Bidders to resolve problems notified less than seventy-two (72) hours prior to Bid Submission deadline.
